FAQ

Getting started is a simple process designed to get you into the games quickly. Navigate to our homepage and locate the "Sign Up" button. You will be prompted to provide some basic information, such as your email address, and to create a secure password. Once you complete the registration form and agree to the terms and conditions, a verification link will be sent to your email. Clicking this link confirms your account, and you're officially a member. As a new player, you'll immediately receive your welcome package of 100,000 Gold Coins and 25 Free Sweeps Coins, with no purchase necessary.

Sorcery Reels operates on a social casino model using two types of virtual currency. Gold Coins (GC) are used for standard play-for-fun gaming. You can acquire GC through our welcome bonus, daily logins, and by purchasing Gold Coin packages. Winnings from games played with GC are also in GC and cannot be redeemed for any prizes.Sweeps Coins (SC), on the other hand, offer a different kind of play. You receive SC for free as a bonus when purchasing certain GC packages, through daily login rewards, or via mail-in offers. When you play games using SC, your winnings are also in SC. Once you have accumulated enough eligible SC, they can be redeemed for real cash prizes, making them the key to winning at our casino.

Your welcome bonus is automatically credited to your account right after you successfully register and verify your email. There are no codes to enter or hoops to jump through. The 100,000 Gold Coins and 25 Free Sweeps Coins will appear in your balance, ready for you to use on our extensive library of games. This initial bonus gives you a fantastic opportunity to check out different slots and table games to find your favorites without any initial commitment. It’s our way of saying thank you for joining the Sorcery Reels community.

At Sorcery Reels, we make getting free bonuses as simple as possible. Our primary no-deposit offer is the welcome bonus, which is applied automatically upon signup and requires no code. Additionally, we provide daily login rewards that grant you free Gold Coins and Sweeps Coins just for signing in each day. We also run special promotions and mail-in offers that provide extra SC without a purchase. While most of our offers are automatic, we occasionally release special codes for limited-time events. Keep an eye on our promotions page and your email inbox for these exclusive opportunities.

If you wish to extend your gameplay, you can purchase Gold Coin packages at any time. Click on the "Buy" or "Store" button, which is always visible on the main screen. This will open our secure store, where you'll see various GC packages available for purchase. Many of these packages come with a complimentary bonus of free Sweeps Coins. We accept major payment methods, including Visa and MasterCard, for all transactions. The process is secure, encrypted, and swift, with the coins appearing in your account almost instantly after a successful purchase.

Redeeming your Sweeps Coins for cash prizes is the ultimate goal for many of our players. To be eligible for redemption, you must first meet two conditions: you need to have played through your SC at least once (1x playthrough requirement), and you must have a minimum balance of 100 eligible SC. Once you meet these criteria, navigate to the "Redeem" section in your account menu. You will be guided through the process, which includes completing our one-time account verification (KYC). After verification, you can submit your redemption request, which will be processed directly to your bank account.

Playthrough requirements, sometimes called wagering requirements, refer to the number of times you must play with a bonus currency before it becomes eligible for redemption. At Sorcery Reels, this applies only to Sweeps Coins. We have a player-friendly 1x playthrough requirement on all SC. This means if you receive 25 SC as a bonus, you must wager a total of 25 SC on any of our games. Once you have met this condition, any SC winnings from that play are eligible to be redeemed for cash prizes, provided you meet the minimum redemption balance.

Absolutely. The Sorcery Reels platform is fully optimized for a flawless mobile gaming experience. You can access our entire collection of games, make purchases, and redeem prizes directly from the web browser on your smartphone or tablet, whether you use an iOS or Android device. There is no need to download a separate application. Our website automatically adapts to your screen size, providing an intuitive interface, crisp graphics, and smooth gameplay, ensuring you have full access to all the fun, anytime and anywhere.

We have partnered with some of the most innovative software providers in the industry to bring you a top-tier gaming library. Our collection features titles from renowned studios like Bgaming, Booming Games, Playson, Evoplay, Red Tiger Gaming, and TaDa Gaming. This diverse lineup ensures a rich variety of game mechanics, themes, and bonus features. From classic fruit machines to modern video slots with captivating narratives and exciting table games, our partnerships guarantee a high-quality and constantly refreshing gaming portfolio for our players.

Account verification, also known as the Know Your Customer (KYC) process, is a crucial security measure and a legal requirement for social casinos that offer prize redemptions. This one-time process helps us confirm your identity, prevent fraud, and ensure you are of legal age to play. To verify your account, you will typically need to submit a copy of a government-issued photo ID and a document confirming your address, like a recent utility bill. Completing this ensures a secure environment for all players and allows us to process your prize redemptions safely and efficiently.

While we strive for a perfect gaming experience, technical glitches can occasionally occur. If a game freezes or you encounter another issue, the first thing to try is refreshing your browser page. This resolves most common problems. If the issue persists, clearing your browser's cache and cookies can also help. Should you still experience difficulties, our customer support team is ready to assist. You can reach them via live chat for immediate help or by sending an email to support@sorceryreels.com with a description of the problem. Our team will work quickly to get you back to your game.

Protecting your data is a fundamental priority at Sorcery Reels. We employ state-of-the-art security protocols, including SSL (Secure Socket Layer) encryption, to safeguard all information transmitted between your device and our servers. This is the same level of security used by major financial institutions. Your personal details and payment information are stored on secure servers with restricted access. We adhere to strict data protection policies to ensure your privacy is always maintained, allowing you to play with complete peace of mind.